Subject: Formal Challenge to
Jurisdiction & Final Notice Before Litigation!
a.
Issues Being Addressed From Trip.com’s
Prior Correspondence Are As Follows: --
·
No Admitted Liability,
·
No Causal Link To Consequential Damages,
·
Amount Category,
·
Legal Position Claimed.
Dear Trip.com, Legal
Team,
I write in response
to your latest correspondence, in which you "Wrongly Assert"
that legal proceedings must be conducted under Singaporean law, citing Trip.com
Travel Singapore Pte. Ltd. as the contracting party.
1. UK Jurisdiction Applies—Your
Attempt to Shield Itself Behind Singaporean Registration Fails
“Incorrect Legal Entity and
Jurisdiction"
While Trip.com may "Attempt To Shield
Itself"
behind a Singaporean entity, it operates directly through "Trip Air Ticketing (Uk)
Limited,"
a "UK-Registered
Company"
engaged in travel agency activities and call center services.
1) Company Number: 10811048
2) Registered Office: Floor 10, 70 St Mary Axe, London,
England, EC3A 8BE
3) Nature Of Business: (SIC 79110 - Travel agency
activities & 82200 - Call centers)
Trip Air Ticketing (UK) Limited "Exists Solely For UK Operations," enabling Trip.com Group to "Sell Travel Services
Within The UK"
while maintaining international headquarters.
The "Facts Remain
Indisputable":
1) The transaction occurred while I was
physically in the UK.
2) Payment was made in GBP using a
UK-based method.
3) Trip.com actively markets and sells
services to UK residents.
Consequently, "UK Consumer Protection
Laws Apply,"
specifically the "Consumer
Rights Act 2015,"
which "Explicitly
Safeguards UK Consumers" against "Deceptive
Business Practices And Service Failures."
Your "Attempt To Evade Jurisdiction" holds no weight. The "UK Courts Retain
Jurisdiction, Regardless Of Your Registration In Singapore."
2. Misrepresented Airline
Documentation—Your Contradictions Exposed
·
“Clarification
of the Booking and Platform Functionality”
·
“Clarification
from Airline and Booking Records”
Your "Attempt To Obscure The Facts" by falsely attributing my missed
flight to "Travel
Documentation Issues" is disproven by "Your Own Customer Service Records."
1) At 16/04/2026 05:50pm UTC,
EasyJet’s "Customer
Service Advisor Confirmed That Passengers Faced Travel Document Issues," but in truth and on the day “EasyJet
Refused” to "Transferred
Them To A New Flight At No Cost," unlike myself and my travel partner.
2)
And
this is because , you have "Erroneously
Conflated My Situation" with that of "Another Family" who had an entirely separate issue.
This other family was "Denied
Boarding Due To An Expired Passport For One Of Their Adolescent Child Passengers." In contrast, at 16/04/2026 06:47pm
UTC, I "CORDELL/SIMQN." was separately verified
with a "Valid
Passport Issued Just Months Prior to Myself" proving your attempt to "Wrongly Associate My Case
With Their Case!"
A part of the real issue, as "Records Confirm," was "Trip.com’s Failure To Generate A Valid Receipt" for my baggage purchase, leading to
the financial loss I incurred:
1) At 16/04/2026 06:01pm UTC,
EasyJet confirmed that "I
Had To Repurchase A Hold Bag At The Airport," and this was because Trip.com’s system "Failed To Recognize My
Original Baggage Order," and this is even "Months After" the initial transaction till date,
also despite my payment being processed and reflected in my Bank account
history, Trip.com's system "Continued
To List The Baggage Order As ‘Processing," instead of confirming it as fully
paid and valid for travel.
2) This failure "Directly Resulted In
Unnecessary Financial Loss," forcing me to "Pay Again For The Same Service" due to Trip.com's Websites "Lack Of Transparency
And Functionality."
3) Even after months had passed, your
website "Still
Displays My Baggage Order As Incomplete," a flaw which I documented in my "N1
Claim Form Screenshots."
4) At “16/04/2026 06:03pm
UTC,” EasyJet
"Explicitly
Confirmed The Additional Baggage Fee Of GBP 40," reinforcing the direct "Financial Loss Caused
By Your System Failure."
3. Your Dismissal of Cost
Recovery Is Baseless. The Evidence Proves Otherwise! “Your Claim Lacks Legal Basis”
a.
Trip.com’s Legal Teams Statement:
“These reimbursements were made as
a goodwill measure and do not imply any admission of liability. They were
granted upon verification of valid receipts and in accordance with our customer
service policy.”
Response & Legal Clarification:
Trip.com’s claim that the reimbursement was merely a "Goodwill
Gesture" is contradicted by their own communications, where
they explicitly offered "Compensation Due To Liability
Findings."
📌 Ray, Trip.com Customer Success
Team Stated: > "Following our recent email
correspondence, we are pleased to inform you that, after further investigation,
we are able to compensate you for the baggage allowance fees paid at the
airport: GBP 40 at London Gatwick Airport and GBP 69.63 at Antalya Airport.
Please confirm if you would like us to proceed with this compensation
process."
✅ This
statement confirms liability acceptance as a result of their internal
investigation.
✅ Trip.com provided this compensation based on
EasyJet’s confirmation of a disputed baggage charge, not as an unsolicited
goodwill payment.
📌 Ray, Trip.com Customer Success
Team Stated: > "The 'Proposed Resolution' was to serve as
a full settlement of this complaint."
✅ This explicitly distinguishes the payment from
a "Goodwill Offer," and instead characterizes it as "Compensation
Tied To A Legal Dispute."
✅ Multiple Trip.com representatives failed to
properly coordinate their internal communication, demonstrating procedural
mismanagement aimed at avoiding a fair resolution.
Final
Argument
Trip.com "Cannot Retroactively Redefine
Their Compensation As A Goodwill Gesture" when "Their
Own Statements Clearly Confirm Liability Acceptance." This
attempt to reframe their payout is a transparent effort to "Evade
Accountability And Procedural Fairness."
b.
Trip.com’s Legal Teams Statement:
“You provide no evidence
establishing that Trip.com’s system caused those losses.”
Response & Legal Clarification:
The "Other expenses"
referenced by my learned friend are not minor; they are significant and arise
directly from Trip.com's failure to provide the services as agreed. The amount
of approximately £621.75, which covers expenses such as taxi
fares and food, is a direct consequence of Trip.com's inadequate service. I
have consistently submitted the necessary proof in previous correspondence. If
Trip.com had taken these legally binding communications seriously, we could
have arranged a telephone meeting to resolve the issue regarding my wrongful
identification as the passenger who missed his flight due to problems with
travel documents. Additionally, the literary article I presented demonstrates
the existence of an invalid receipt obtained from my personal booking account
on Trip.com's website, which is not an error on my part.
c.
Trip.com’s Legal Teams Statement:
“The Claimed Amounts Are Entirely Irrelevant and
Inadmissible We note your claimed total exceeds £35,000,”
Response & Legal Clarification:
d.
Trip.com’s Legal Teams Statement:
“CPR 46.5 permits capped fixed-rate
recovery (currently “Legal fees” (as £12,525.44 ~£19/hr.), not
self-assessed hourly rates, night shifts, or litigant in person) speculative
expenses.”
Response & Legal Clarification:
Under "CPR 46.5," "Fixed-Rate Cost
Recovery" for litigants in person "Is Explicitly
Permitted."
my "Calculated Breakdown" aligns precisely with these
guidelines, ensuring "Fair Compensation For The Effort Required Due
To Trip.com’s Obstruction Tactics."
Furthermore, compensation "Must Be Adjusted For
Inflation," given that the "Standard Rate Was Set In
2014" and has not been revised to account for "The
Rising Cost Of Living And Legal Expenses." The "Cumulative
Inflation Rate From 2014 To 2024 Is Approximately 30%," meaning
the "Standard
Hourly Rate Of £19 Must Be Adjusted Accordingly."
✅ £19 × 1.30 = £24.70 per hour!
This adjustment ensures that my compensation "Reflects
Real Economic Impact Rather Than Outdated Figures That No Longer Hold Practical
Value."
Ignoring inflation would result in "An
Artificially Reduced Reimbursement, Failing To Account For The Devaluation Of
Currency Over Time." The court has the discretion to apply "Updated Rates That
Align With The Financial Reality Of Litigants In Person."
This precedent protects consumers who "Incur Excessive Burdens
Due To Corporate Negligence," which is the "Core Issue In This Case." If you "Dispute The
Recovery,"
then provide "A
Legally Substantiated Reason For Doing So," mere dismissal will not suffice.
Trip.com’s Legal Teams Statement:
"Moreover, the methodology you propose — charging
£30+/hour for 'night shifts,'…"
Response & Legal Clarification:
Trip.com's Night Shift Workforce—Proven by Their Own
Statements & Job Listings
1) Trip.com Careers Page (Business Operation Intern) States: > “We have more than 30,000 employees
scattered across 30 countries.”
2) “Trip.com operates major customer
service hubs in Japan, Korea, the UK, and the Philippines, ensuring round-the-clock service.” Other Webpage Sources are (Careers at Trip.com Group1) & (Careers | Trip.com Group2)
3) “Trip.com’s Glassdoor Listing” (Glassdoor.co.uk/Jobs/Trip-com-Group-Jobs.) &
(Glassdoor.co.uk/Salary/Trip-com-Group-Senior-Nightshift-Team-Manager) both confirm a “Senior Nightshift Team
Manager Role,”
earning “£43K
- £47K Per Year!”
These confirm that “Trip.Com Runs Designated Night Shifts,” meaning “Legal Complaints And
Disputes Are Handled Across Multiple Shifts, Day And Night.”
Justification for
Night Shift Fee in Litigation Against Trip.com
✅ "Trip.Com Operates
Designated Night Shifts," meaning legal disputes are
handled across "Multiple Shifts—Day And Night."
✅ Litigation effort increases with irregular
communication windows, requiring additional labor beyond standard hours.
✅ "Trip.com’s Own Acknowledgment Of
Night Shifts" reinforces the necessity of structured compensation
for extended legal engagement.
Final Argument
Trip.com "Cannot
Dismiss The Concept Of Night Shift Fees" when "They Themselves
Recognize The Existence Of Night Shifts." Whether they compensate their own
employees extra or not is irrelevant to the burden placed on a litigant
navigating their multi-shift operations.
e.
Trip.com’s Legal Teams Statement:
“Referencing Non-Existent Statutes
Like The “Litigation Act 2014,”
Response & Legal Clarification:
The “Legal
Services Act 2007”
establishes the framework for “Conducting
Litigation”
and defines exemptions regarding who can engage in legal proceedings. Under
this framework:
✅ A person is “An Exempt Individual For The Purpose Of Conducting
Litigation”
relating to any proceedings.
✅ “Litigation Refers To The Legal Process” where an individual or business
pursues claims against another party to resolve disputes.
✅ In England and Wales, litigation is
governed by the “Civil
Procedure Rules (CPR), Which Apply To All Civil Claims Initiated After April 1999.”
Addressing the "Litigation Act 2014"
Misrepresentation:
There is “No Standalone Statute Titled ‘Litigation
Act 2014” in UK law. However, the “Civil Procedure Rules (CPR)” govern “Cost Recovery Principles,” particularly “CPR 46.5,”
which explicitly allows litigants in person to “Claim Costs For Time Spent
On Legal Proceedings.”
Trip.com’s dismissal of this reference is “Misleading,” rather than addressing the “Valid Legal Framework” that supports structured fee claims,
they focus on the “Name Of A Statute,” ignoring the actual basis
for cost recovery in litigation.
Why 2014 Is Relevant:
1) The “£19 Per Hour Rate For Litigants In Person Was Set In
2014”
under “CPR 46.5.” it has “Not Been Adjusted For
Inflation Since,”
despite significant economic shifts.
2) This outdated rate “Legitimizes Structured Cost
Claims”
that “Account For Inflation Adjustments,” ensuring fair
compensation for time spent on litigation.
Final Defense:
Trip.com’s objection is “Not A Substantive Legal Argument,” it is “A Deflection” designed to “Sidestep The Reality Of Cost
Recovery For Litigants In Person.” The legal framework under “CPR 46.5” fully supports structured fee claims,
and their attempt to dismiss it “Holds No Merit In Challenging Its
Legitimacy.”
f.
Trip.com’s Legal Teams Statement:
“No such category exists under any
recoverable heads of “Analysis Fees” £8,500.00 loss
under contract or tort.”
Response & Legal Clarification:
You have "Arbitrarily
Dismissed" my
analysis fees under "CPR
46.5,"
claiming
they are not recoverable. However:
1) The "Timestamped Evidence," consisting of extensive
correspondence exchanged over several months, "Demonstrates The Significant Time And Effort
Invested"
in litigating this matter due to Trip.com's "Persistent Refusal To
Engage Properly."
2) This "Is Not A Routine Consumer Complaint" it has involved drafting detailed
legal documents, responding to obstructive procedural objections, and "Compiling Comprehensive
Legal Arguments."
3) The structured communications involved
total "[44]
Emails And a large Word Count," further proving the extensive burden caused by Trip.com’s
failure to resolve the matter efficiently.
g.
Trip.com’s Legal Teams Statement:
“Emotional Distress: is not recoverable
in a commercial “Client Stress £5,000.00 Claim Absent A Recognised
Psychiatric Injury Or Special Fees” circumstances.”
Response & Legal Clarification:
Under “UK law,” emotional
distress “Can Be Recoverable” in certain commercial claims,
provided specific legal criteria are met.
✅ Negligent or Intentional Infliction of Emotional
Distress: If a company’s actions cause “Significant
Emotional Harm,” a claim may be possible under “Tort Law.”
✅ Psychiatric Injury Not Always Required: While
severe cases often involve “Recognized Psychiatric Conditions,” compensation can still be
awarded for “Distress And Inconvenience,” as seen in “Financial
Ombudsman Rulings.”
✅ Special Fees & Compensation: Courts may
award damages for “Distress, Inconvenience, Or Reputational Harm,” even in commercial
disputes, if the impact is “Beyond Normal Business Frustrations.”
1.
Refunds Already Issued by Customer Service
a.
Trip.com’s Legal Teams Statement:
“Refunds Already Issued by Customer Service: We also highlight that our
customer service team has already processed full refunds for baggage fees
incurred at the airport, based on documentary evidence submitted by you.
Specifically:
·
£40.00 – Paid at Gatwick
Airport (Exhibit D); and
·
£69.63 – Paid at Antalya
Airport (Exhibit J).”
Response & Legal
Clarification:
No
payment has been received nor has Trip.com Customer services or legal team
replied to my request in regard to this situation when I have asked if the payment
has been processed.
2.
Procedural Missteps: Misapplication of CPR 31.12 Disclosure “Procedural Missteps: CPR 31.12
Disclosure Misapplied”
a. Trip.com “Wrongly
Asserts”
that "CPR 31.12" governs the disclosure request
for “insurance policy documents.” However, this provision of the Civil Procedure Rules “Only
Applies Once Litigation Has Commenced And Requires Court Approval Before
Enforcing Disclosure.”
The “Current
Stage Of Proceedings Does Not Meet The Necessary Threshold” for "CPR 31.12"
to be invoked. As no formal claim has been “Filed Or Served,” Trip.com's assertion that the request is "Procedurally
Inappropriate" fails to account for the broader disclosure
obligations applicable under “Pre-Action Principles.”
Legal Clarification: Pre-Action Disclosure Rules Under
"CPR 31.16"
In contrast to "CPR 31.12," "CPR
31.16" permits pre-action disclosure when:
✅ The respondent is "likely
to be a party to subsequent proceedings."
✅ The requested documents "are
relevant to a prospective claim."
✅ Disclosure "will assist
case preparation or resolution."
Trip.com's “Failure To Engage With The Pre-Action Framework,” while incorrectly citing "CPR
31.12," demonstrates an "Attempt To Obstruct
Legitimate Requests For Disclosure." Given the "Clear
Relevance Of Insurance Policy Documents" to assessing liability
and compensation capacity, their refusal to provide disclosure "Undermines
Transparency And Procedural Fairness."
Legal Position & Final Argument
If Trip.com disputes disclosure "On
Procedural Grounds," they must "Reference
The Correct Provisions" governing pre-action requests. "CPR
31.16," not "CPR 31.12,"
dictates disclosure obligations at this stage.
Failure to comply with "Could Result In
Adverse Inferences Being Drawn" by the court, including
potential cost consequences "Should Formal Litigation Proceed."
Trip.com must either:
1) "Provide A Legally Substantiated Reason" for denying disclosure under the
correct "CPR" framework.
2) "Comply With Pre-Action Disclosure
Obligations" in accordance with "CPR
31.16."
·
Any
continued refusal will further "Demonstrate Deliberate
Non-Compliance," strengthening the argument for "Judicial
Intervention To Compel Disclosure" should litigation be
initiated.
3.
Trip.com’s Rights Reserved – Potential for Adverse Costs
a.
Trip.com argues that litigation imposes
excessive costs, yet their own failure to resolve this matter efficiently
forced extended engagement. Their procedural missteps have necessitated higher
legal costs, proving their own actions are responsible for unnecessary
financial burdens, justifying the structured cost recovery outlined in the
claim.
b.
Trip.com’s Own Claim vs. Their Actual
Conduct:
1) They argue that “Litigation
Imposes Costs,”
yet they “Ignored Opportunities” for early resolution under my “Pre-Action
Conduct Letter.”
2) They claim my case is “Inflated,” yet my financial losses are “Directly
Attributable To Their Failures,” as documented by airline records and transaction
confirmations.
3) They threaten a “Strike-Out
Motion Under CPR 3.4” but
fail to recognize that the “Failure To Resolve Legitimate Disputes Is
Itself Grounds For Cost Recovery” under “CPR 44.”
c.
The Real Cost Burden is Caused by
Trip.com’s Own Inaction:
1) “I Did Not Force This Litigation, Trip.Com
Did,”
by failing to engage meaningfully at the pre-action stage.
2) The structured legal costs outlined in
my claim “Reflect The Prolonged Engagement Necessitated By Trip.com’s
Procedural Missteps.”
3) If they seek to recover their legal
costs under “CPR 44,” they must also acknowledge the “Burden
They’ve Imposed On The Claimant” due to unnecessary resistance.
d.
Final Position:
·
Trip.com’s
“Own Legal Argument Confirms The Principle That Time Wasted
Imposes Financial Consequences,” meaning they must accept responsibility for extended
litigation costs caused by their procedural failures.
·
If
they wish to argue excessive costs, “They Must First Explain Their
Failure To Resolve This Matter Efficiently” when given the opportunity. “My Structured
Legal Costs Stand As Entirely Justified.”
e.
Trip.com’s Own Legal Argument Exposes
Their Waste of Time & Costs:
Trip.com “Acknowledges That Time And Resources
Matter,”
yet has “Prolonged This Dispute Unnecessarily,” forcing additional legal engagement
that “Would Have Been Avoided Had They Properly Addressed The
Issue Earlier.”
·
Trip.com argues that pursuing
litigation is "Manifestly Unreasonable"
over a £100 baggage issue. However:
1) “Trip.com’s Refusal To Correct Their System Failure Forced Additional Expense,” including taxi fares, hold baggage repurchase, and disrupted travel logistics.
2) “The Burden Of Financial Recovery Extends Beyond The Baggage Charge” due to the “Obstructive Conduct, Wasted Time, And Legal Effort Imposed By Trip.com’s Resistance To Resolving The Dispute Efficiently.”
3) “Trip.Com
Acknowledges Time And Resources Are Critical,” yet their refusal to
engage meaningfully has imposed “Avoidable Financial Burdens On The
Claimant,” justifying the structured claim under “CPR 46.5 And
Cost Recovery Principles.”
4.
Final Notice: --
a.
Litigation Is Imminent:
1)
Your
"Documentation
Is Inconsistent And Your Explanations Do Not Align" with the factual records. You are "Avoiding Accountability," but the evidence speaks for itself.
2) Trip.com’s responses have been "Marked By Evasion,
Misdirection, And Procedural Stonewalling." You have deliberately "Failed To Engage
Meaningfully"
or acknowledge "Clear
Evidence Exposing System Flaws In Your Receipt Issuance Process."
3)
This
is your "Final
Opportunity"
to "Resolve
This Dispute Correctly."
4) If "Full Compensation And Acknowledgment Of Liability" is not provided "Within 7 Days," I will "File My N1 Claim Form With
The UK Courts"
without further warning.
5)
Failure
to respond with a "Substantive
Resolution"
will result in "Immediate
Legal Escalation."
b.
Settlement Proposal vs. Litigation
Claim:
·
Trip.com
had the “Opportunity To Resolve This Matter” before litigation under my “Pre-Action
Conduct Letter,”
which outlined a “Settlement Offer Of £26,647.19” covering:
✅ Financial losses,
✅ Legal expenses,
✅ Analysis fees,
✅ Emotional distress compensation.
·
However,
“Trip.Com Failed To Engage Meaningfully” or provide a resolution in line with “UK
Consumer Protection Laws.”
·
Since
no fair settlement has been reached, the claim now “Escalates To
Litigation,” increasing the total to “£35,306.31,”
including:
✅ Legal Fees For Structured Engagement:
(£24.70/hr. under CPR 46.5)
✅ “Solicitors’ Expenses”
✅ “Compensation For Extended Legal Effort
Caused By Trip.com’s Procedural Failures.”
·
Trip.com
has had ample time to respond appropriately. “This Is The Final
Opportunity”
to resolve the matter under the “Previous Settlement Terms.” Failure to act will result in “Immediate
Legal Escalation Without Further Warning.”
Best regards, Simon Paul Cordell
P.S.
I am compelled to bring to your attention a critical matter
concerning the evidence provided in the aforementioned case. Trip.com
previously provided a partial screenshot of a conversation between their
representative and easyJet, pertaining to the baggage issues.
Exhibited Evidence: 24. 24th-Received: --
a. Baggage.png 101kB
b. Baggage 2.png 113.9kB
c. Baggage 3.png 15.4kB
It has become known that this partial evidence was deliberately redacted to present a misleading narrative, suggesting involvement in an unrelated family passport issue. Subsequently, a full transcript of the conversation has been disclosed by legal counsel outside of Trip.com's UK team.
Exhibited Evidence: 43. 43rd-Received: “Annex 1: Airline confirmation of missed flight and added baggage.”
This full conversation reveals the intentional misrepresentation and selective omission of information by Trip.com, aimed at deflecting liability. I urge you to acknowledge the gravity of this matter, as it directly impacts on the integrity of the legal proceedings and the accountability of Trip.com in addressing consumer grievances.
In the interest of facilitating your review, I have taken the liberty of including a hyperlink that encompasses all prior correspondence organized in chronological order. This link may serve as a comprehensive reference point for counting and assessing the correspondence in question.
Weblink: TripCom-and-Co’s-Correspondence-22-05-2025
Exhibit: “Annex 1: Airline confirmation of missed flight and added baggage-Return-1”
|
EasyJet Conversation Transcript Hey, Here's a copy of the
conversation you had with us via web chat. If you have any other questions,
please feel free to contact us again. Thank you! Chat ID: 01%3f9f-2c55-7aaO-b59a-a6c44ceda376 16/04/2025 05:21pm
UTC - easy Jet Virtual Advisor: You're now in the
queue. Please keep this conversation and webpage open while we transfer you to
one of our Customer Service advisors. Thank you for your patience. 16/04/2025 05:21pm
UTC - easy Jet Virtual Advisor: While you're
waiting, make sure you have your ** boo king reference number** and
**passenger information** ready, as we may need these to locate your booking. 16/04/2025 05:21pm
UTC - easyJet Virtual Advisor: For your security, DO
NOT attach your payment card information into this chat. 16/04/2025 05:21pm
UTC - easyJet Virtual Advisor: Gif 16/04/2025 05:46pm
UTC - easyJet Virtual Advisor: An agent has joined
the conversation
16/04/2025 05:46pm
UTC - Customer Service Advisor: Welcome to easyJet
you are chatting to Saif, could you please tell me your full name? 16/04/2025 05:46pm
UTC - Customer Service Advisor: How may ] assist
you? 16/04/2025 05:46pm
UTC - You: Hi! This is Shirley
from Trip.com. 16/04/2025 06:46pm
UTC - You: I just wanted to
confirm if the passenger was able to take the flight under reference K8MSDNZ 16/04/2026 06:47pm
UTC - Customer Service Advisor: Hello. Shirley. 16/04/2026 05:47pm
UTC ■ Customer Service Advisor: No worries I will
do my best to assist you. Please tell me the flight time dale route the names
of the passengers, and the email address used on the booking. 16/04/2026 06:47pm
UTC - You: CORDELL/SIMQN 16/04/2026 05:46pm
UTC - You: One way ■ London-Antalya 16/04/2026 05:46pm
UTC - You: 2025-01-08 08:00
LGW/S 15:20 AYT/T2 16/04/2025 05:46pm
UTC - You: 16/04/2026 05:45pm
UTC ■ Customer Service Advisor: Thank you. 16/04/2026 05:45pm
UTC - Customer Service Advisor: Please allow me 3
minutes to check the booking. 16/04/2026 05:45pm
UTC - You: Thank you! 16/04/2026 05:50pm
UTC ■ Customer Service Advisor: My pleasure. 16/04/2026 05:50pm
UTC - Customer Service Advisor: Sorry for the wait.
I can see that the passengers “Did Face an Issue with The Travel
Documents,” and we did transfer them to a new flight for free.
16/04/2026 05:53pm
UTC - You: “I see. You mean there
was an issue with visa requirements?” 16/04/2026 05:53pm
UTC - You: Can you also confirm
if they “Did Add Baggage at The Airport?” 16/04/2025 05:S5pm
UTC * Customer Service Advisor: There was issue with
the passengers’ details check from our end and then we did a free flight transfer
to a new flight “With the Same Luggage Allowance That the Passengers
Had.” 16/04/2025 05:5
Spin UTC - You: Thank you for confirming
that. Are you able to confirm if the added baggage prior to the flight was confirmed? 16/04/2025 05:57pm
UTC - Customer Service Advisor: Could you please elaborate
on " Are you able to confirm if the added baggage prior to the flight
was confirmed?". 16/04/2025 05:56pm
UTC - You: “The Passenger's
Initial Issue Was Related to Baggage.” They requested to add
carry-on baggage through us before the flight, but at the airport, they were
informed that no baggage had been added. As a result* they had to add baggage
at the airport, and the passenger informed us that they missed the flight due
to this issue. 16/04/2025 05:55pm
UTC - You: Can you check and
confirm? 16/04/2025 06:0lpm
UTC * Customer Service Advisor: You did add a large
cabin bag on the 19th of Dec. As for hold bag allowance as for the hold bag “They
Did Indeed Purchase a Hold Bag at the Airport” 16/04/2025 06:02pm
UTC - You: Can you confirm how
much is the baggage they added at the airport? 16/04/2025 06:02pm
UTC * Customer Service Advisor: 1 23KG hold bag. 16/04/2025 06:02pm
UTC - You: “I Mean the Price of
the Baggage. Is It for GBP40?” 16/04/2025 06:03pm
UTC * Customer Service Advisor “Yes 40GBP.” 16/04/2025 06:04pm
UTC - You: Thank you for
confirming. 16/04/2025 06:04pm
UTC * Customer Service Advisor: You are always
welcome please let me know if there is anything else I can help you with. 16/04/2025 06:04pm
UTC - You:
16/04/2025 06:04pm UTC - Customer Service Advisor: Yes. 16/04/202S 06:04pm UTC - You: And its 15KG carry on. 16/04/2025 06:05pm UTC - Customer Service Advisor: It is a 15KG large cabin bag. 16/04/2025 06:06pm UTC - You: Thank you. “Also, To Confirm
Again. The Passenger Missed This Flight Due To an Issue with Their Travel
Documents, But You Were Providing an Alternative Flight. Right?” 16/04/2025 06:06pm UTC ■ Customer Service
Advisor: “Yes, That Is Correct” 16/04/2025 06:06pm UTC - Customer Service Advisor: You are always welcome please let me know if there
is anything else I can help you with. 16/04/2025 06:07pm UTC - You: Can you provide the details of the new flight you
provided? 16/04/2025 06:06pm UTC ■ Customer Service
Advisor: Please allow me 3-4 minutes. 16/04/2025 06:06pm UTC - You: Thank you. 16/04/2025 06:06pm UTC - Customer Service Advisor: My pleasure. 16/04/2025 06:12pm UTC ■ Customer Service
Advisor: The new flights were from LTN to AYT at 13:00
arriving at 20:15. The new flights are on the 8th of Jan. 16/04/2025 06:12pm UTC - Customer Service Advisor: Sorry for the wait. 16/04/2025 06:lJpm UTC ■ Customer Service
Advisor: Please reply to me so I can keep the chat up. 16/04/2025 06:13pm UTC ■ Customer Service
Advisor: I can see that you are not responding are you still
connected? 16/04/2025 06:11pm UTC - You: Thank you so much for the information. 16/04/2025 06:14pm UTC - You: Thats all I need. 16/04/2025 06:14pm UTC - Customer Service Advisor: Most welcome and thank you for contacting easyJet,
you were chatting with Saif have a wonderful evening. |
